This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile banking initiatives. It analyses the key steps and activities necessary to prepare for effective process mapping; essentials on which to focus during the process mapping exercise; and the maintenance activities to be expected after initial process mapping has been completed.
Adopting a systematic approach to design processes in a mobile banking initiative is crucial to avoid redundancies and to create processes that are robust. Alignment of interest between business partners goes a long way in securing the success of any such initiative.
- Process Mapping
- Mobile Banking
- M-Banking
- technology provider
- MNO Agent Networks
- MNOs
- customer enrollment
- Briefing Note
Related Documents
- Briefing Note 104: Role of Branding to Promote E/M-Banking Products & Services (3/5)
- E-Bulletin: Research - September 2011
- Optimising Agent Networks
- Briefing Note 116: Building Business Models for Mobile Money
- Briefing Note 113: Beyond Remittances - How To Expand Your Mobile Money Product Suite
- Briefing Note 111: Managing Customer Satisfaction in Agent Banking
- Briefing Note 110: Managing Channel Satisfaction in Agent Banking
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