This note focuses on understanding of processes and costs structures which in turn facilitates improvements in efficiency and allows more informed pricing decisions to be made. It discusses activity based costing (ABC) at length and its significance for the MFIs such as reducing costs, redefining/rejecting loss making products etc. It also draws lessons from costing experience of MicroSave. The note recommends having management commitment, trained staff, careful background work and necessary resources in order conduct a successful costing exercise.
Related Documents
- Briefing Note 111: Managing Customer Satisfaction in Agent Banking
- Briefing Note 108: Incentives for E/M-Banking Customers to Drive Usage
- Briefing Note 107: Pricing for E/M-Banking
- Briefing Note 106: Pricing Mobile Banking Services
- Briefing Note 105: Product Marketing Strategies for E/M-Banking (4/5)
- E/M-Banking Booklet: Volume IV
- Briefing Note 85 - Managing Individual Lending





