MicroSave builds on over a decade of experience in providing financial service advice to microfinance institutions, banks, Postbanks and microfinance programmes. Through a highly experienced team of staff, consultants and associates, we assist financial institutions to become more market-led, more profitable, and more customer-focused, enabling them to respond to a dynamic and rapidly changing environment. We do this through a wide range of services which include:
- Market research to develop popular and profitable products to discover customer opinions and expectations on your products, on your image and your levels of service
- Strategic marketing to bring senior management focus to your corporate branding strategy, product marketing strategy and business channel and customer service strategy
- Process mapping to design procedures that are efficient and secure and appropriate for customers
- Pilot testing and rollout to develop winning financial services that are highly valued by customers
- Staff incentive schemes that reward staff performance in a fair and transparent manner, encourage growth, while retaining quality in loan portfolios. Review and optimise existing schemes.
- Customer service to develop service levels which win customers, through understanding drivers of service levels within an institution, developing and communicating a customer service strategy and monitoring levels of customer service
- Loan portfolio audit to review and revive loan portfolios
- Product and institutional risk analysis to manage operational risk which is at the heart of the Basel II requirements, to identify risks and risk owners, and develop risk manuals
- Product costing and pricing to ensure profitable products and services – increase your profitability today!
- Individual lending to develop and refine cash-flow based individual lending products and services
- Corporate branding to ensure brand relevance in a rapidly changing environment and to win customers
- Human resource management to optimise HR strategies, to retain and attract the right staff
- Business channel development and electronic banking, to build strong business cases and attractive customer value propositions
- Training of Trainers: Teach staff how to train effectively, to deliver internal training that brings results
- Training: Develop tailored training courses for your staff that address your specific concerns, building on MicroSave’s extensive existing database of training materials
Contact MicroSave today to work out how we can help build your business to new heights.
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