MicroSave has developed some “Operational Principles” that guide the work and behaviour of all staff. These Principles are designed to secure and enhance the high quality of MicroSave's services, through:
- Professionalism – including Integrity, Objectivity/Independence and Confidentiality
- Accountability
- Commitment
- Empathy
- Clear Communication
Integrity
MicroSave’s Operational Principles require that all members of staff should behave with integrity in all professional, business and financial relationships. Integrity implies not merely honesty but fair dealing and truthfulness. It also includes maintaining integrity in communications so that telephone, e-mail and other communication in the office remains focused on MicroSave business.
Objectivity/Independence
Objectivity is essential for any professional exercising professional judgement. It is as essential for members of MicroSave staff. Objectivity is the state of mind that has regard to all considerations relevant to the task in hand but no other - it is an “independence of mind.” MicroSave staff will maintain objectivity in working with each other, clients/partners, associates and other stakeholders (for example, donors) regardless of personal relationships.
Confidentiality
MicroSave staff members are required to observe the principle of confidentiality. Information confidential to MicroSave, any partners (clients, associates and other stakeholders), or other financial service institution, acquired in the course of professional work will not be disclosed except where consent has been obtained from the partners or the financial service institution, or where there is a legal right or duty to disclose. In particular, all reports designed for the public domain will be sent to the concerned partners or other financial service institutions for comments and recommended changes made prior to publication. Likewise, all documents relevant to specific employees (such as personnel files and contracts) or containing confidential information on MicroSave activities will remain confidential and only discussed with relevant staff.
Accountability
MicroSave staff members will deliver the highest possible quality of work and will be accountable for the quality of work they deliver. This encompasses not only the reports and recommendations made, but also the professional conduct of MicroSave staff while in the offices of partners or other financial service institutions or in the MicroSave offices. Particular emphasis is placed on the professionalism and quality of reports and recommendations made by MicroSave. To strengthen this, all reports and recommendations made will be subject to the internal review process outlined below prior to finalisation and transmission to partners or other financial service organisations.
Commitment
All MicroSave staff members are required to demonstrate commitment to their work well above and beyond what is normally considered acceptable levels. In MicroSave, we aim to be more committed than is generally accepted – MicroSave seeks to constantly deliver a quality and quantity of work that impresses and delights all those who come into contact with it. As part of this, MicroSave staff members commit to:
- Undertaking a continuous process of professional development to remain at the cutting edge,
- Delivering high-quality reports on schedule every time,
- Arriving for meetings and other appointments on time,
- Maintaining clear communications and effective planning,
- Striving for excellence in the delivery and logistics of training programmes, presentations at conferences etc., and
- Going the extra mile to ensure that all those working with MicroSave are much more than just satisfied with the MicroSave and its work but are delighted and impressed with the quality of the work performed.
Empathy
MicroSave seeks to listen to and understand the complexity of the challenges and opportunities facing its partners (potential and existing). MicroSave is committed to understanding and relating to the people and organisational history of its partners, and to examine their underlying issues and missions. Thus, as an integral part of its work, MicroSave will identify and respond to the values, needs and motivations of all its partner organisations.
Clear Communication
MicroSave is committed to optimising communication with all the organisations and individuals with which it deals. All communication from MicroSave should follow the 3 Cs principle and should be Clear, Concise and in Client-language. In particular, it is important partners or other financial service institutions receive:
- Advance notice of assignments/collaborative work/workshops and other activities in which they will be involved,
- Prompt, clearly written/communicated, compelling and actionable reports in the MicroSave “Standard Reporting Format”.
Also Visit
 |
 |
 |
